Shipping & Delivery

Nkollzquβ„’ ships orders with a focus on clear timing, secure handling, and reliable delivery.

Order Processing

Orders are generally prepared within 2–5 business days after payment is confirmed.

During holidays, major promotions, or periods of unusually high order volume, processing may take up to 6 business days.

Business days exclude weekends and public holidays.

Shipping Fee

A flat shipping fee of $6.99 USD applies per order unless a different offer is shown at checkout.

Estimated Delivery

Estimated transit times after shipment are:

  • United States: 8–14 business days

  • Canada, United Kingdom & Australia: 10–16 business days

  • Other International Destinations: 14–21 business days

Delivery dates are estimates rather than guaranteed arrival dates. Carrier delays, customs inspections, weather, or local delivery conditions may affect transit time.

Tracking

Once your order has shipped, tracking details will be sent to the email address used at checkout.

Please allow 1–3 business days for tracking activity to appear after the shipping confirmation is issued.

A temporary lack of tracking updates does not necessarily mean the parcel has stopped moving.

International Orders

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Customs processing is handled by local authorities and may occasionally extend delivery time.

Order Changes & Cancellations

If you need to correct your shipping information or request a cancellation, contact us within 12 hours of placing the order:

service@nkollzqu.com

Once an order has entered fulfillment or has been shipped, we may no longer be able to modify or cancel it.

Damaged Deliveries

If your order arrives damaged, contact us within 72 hours of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

After review, we will provide an appropriate resolution where the claim qualifies.

Lost Packages

If a shipping carrier confirms that a package was lost in transit, please contact our support team.

We will review the shipment and arrange an appropriate replacement or other resolution when applicable.