Returns & Refunds
Nkollzquβ’ wants returns to be clear and straightforward. The following terms apply to eligible purchases made through our store.
30-Day Returns
You may request a return within 30 days of receiving your order.
Returned apparel must be:
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Unworn and unused
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In its original condition
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Returned with original tags and packaging, where applicable
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Accompanied by valid proof of purchase
Items showing signs of wear, washing, alteration, damage after delivery, or missing required tags may not qualify for return.
Starting a Return
Before sending anything back, contact:
Once the return is approved, we will provide return instructions and, where applicable, a return shipping label.
Please do not send items back without prior authorization, as unauthorized returns may not be accepted or processed.
Wrong, Damaged or Defective Orders
Please inspect your order after delivery.
If you receive an incorrect, damaged, or defective item, contact us as soon as possible with your order details and relevant photos when helpful.
After review, we will work with you on an appropriate replacement or refund.
Items We Cannot Accept
Returns may not be available for:
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Personalized or customized items
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Gift cards
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Final-sale items
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Certain promotional items identified as non-returnable at purchase
If you are unsure about an item's eligibility, contact us before returning it.
Exchanges
For a different size, color, or style, the simplest process is to return the original eligible item and place a new order for the preferred option.
This helps avoid delays caused by changing inventory availability.
EU Orders
Customers receiving eligible orders within the European Union may have the right to cancel or return a purchase within 14 days, subject to applicable consumer rules.
Returned items should remain unused and in their original condition, with relevant packaging and proof of purchase.
Where applicable, these rights operate alongside our standard return policy.
Refund Processing
After an approved return arrives and is inspected, we will confirm the refund status.
Approved refunds are issued to the original payment method.
Please allow up to 10 business days after approval for processing. Banks and card providers may require additional time before the funds appear in your account.
If you have not received an approved refund after 15 business days, contact us at:
Return Location
Do not send products to our business address unless our support team specifically instructs you to do so.
Approved returns must follow the return instructions provided by Nkollzquβ’ customer support.